Returns & Exchanges

At LUNA & me, we want you to love your fashion finds, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unworn items. Simply ensure your pieces are in their original condition with tags attached to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals are intact.

3

Ship It Back

Print your prepaid shipping label and drop the package off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our team inspects your return, we will process your refund back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing